Opening Hours

Monday to Saturday

We are open between the hours of 8:30am to 10:30am and 16:00pm to 18:00pm. We are CLOSED between 10:30am and 16:00pm and NO pets will be accepted or depart between during these times.


We are only open between 8:30am to 10:30am

Bank Holidays

The reception is closed for all bank holidays: therefore pets cannot arrive or depart on those days.

Should you wish to view the kennels or call in to book in your pets outside of these times, please telephone to make an appointment.

Health Requirements

We do not accept pets for boarding if they are not fully vaccinated. We will ask you to provide proof before we allow your pet onto our premises.

Vaccinations - Dogs

DOGS must be fully vaccinated against Distemper, Hepatitis, Leptospirosis, Parvovirus and must have had their booster injection within the previous twelve months.

Kennel Cough

We prefer that all dogs have this vaccination. Although it does not cover all viruses it can help prevent an outbreak of Kennel Cough.

Vaccinations - Cats

Cats must be fully vaccinateded against Feline Infectious Enteritis, Cat Flu and must have had a booster injection within the previous twelve months.

Your pets are covered by our Pet Insurance whilst in our care up to our policy maximum. This insurance does not cover pre-existing conditions. Our insurance will only cover veterinary treatment for injury or an illness that has occurred at Silver Birch or that first shows clinical signs within 48 hours of leaving the kennels. You must contact the Kennels to inform us immediately of any injuries or illness. Receipts for veterinary treatment must be submitted to us within 7 days of the pet’s departure.



Everything your cat or dog requires for his/her stay here is provided. We have bedding, food dishes and toys. You are welcome to bring your own pets bedding and toys. We will try our best to keep them in the condition they came in, though we cannot guarantee that these will be returned at the end of the pets stay.

Checking in at Reception

When you arrive, please visit reception with your pet's vaccination records and items your dog or cat will need.
All pets must remain in your vehicle until they have been checked in and their valid vaccination certificates have been inspected.

Deposit & Days Charged

We charge for day of arrival and day of collection. Payment may be made by cheque accompanied by a cheque guarantee card, cash or credit card. We reserve the right to revise our prices when necessary. All prices quoted will be at the rate prevailing at time of booking. All prices charged will be at the rate prevailing at time of boarding. A non refundable deposit of £25 per pet will be charged. This will be deducted from your final total.

Early Returns & Cancellations

We do not give credit for early returns and you will be charged for the period booked.